FREQUENTLY ASKED QUESTIONS
Shipping
Where do you ship to?
Currently we ship to anywhere in Canada.
We also offer local weed delivery to (only residential addresses)
- Guelph
- Kitchener
- Cambridge
- Waterloo
- Brantford
- Hamilton
- Fergus
How much is shipping?
It’s a flat rate of $15 for Expedited Shipping for all orders under $200, and free XpressPost Shipping for all orders above $200.
We also offer Priority Post shipping at a rate of $45. However, this shipping feature is not available for all regions. We recommend that you check with Canada Post before purchasing Priority Post from us.
Local delivery is free. If outside our sales regions, a shipping fee will be discussed upon purchase.
How long will it take for my package to arrive?
We usually opt for Xpress Shipping with CanadaPost. This usually means that your package will arrive within 2 to 4 business days. However, if you live in a pretty rural area, we’re sorry to say that it may take longer. We will email you a tracking number for you to track your package.
*** We reserve the right to ship by Expedited Parcel if the delivery time for Expedited Parcel is the same as Xpress Post.
How do you package your orders?
If you’re worried about odors, rest assured that your package will arrive odor-free. Each strain comes in its own vacuum-sealed package, and all products are then re-sealed again in another clear bag.
I don't want a signature to be required on my order.
We can definitely accommodate that. If you do not want a signature on your order, we can definitely take that feature off. However, in the event that your package is lost or stolen or did not arrive, we will not send you a replacement pack until after CanadaPost has finished their investigation. In the event that they say that the package was delivered, we will not reimburse you at all.
My package came late, Will you Reimburse me?
While CanadaPost gives us an expected time for delivery (which we then forward to you), there’s a chance that they’ll be late. It happens in about 1 in every 10 to 15 cases. We will not reimburse you if you had free shipping. However, we may consider offering you $5 store credit if you paid for shipping.
HELP! I did not receive my package?
We will open an investigation with CanadaPost. We will make a decision on reimbursement depending on the outcome of the investigation.
HELP! My tracking number doesnt work?
Send us an email with your order number, and we’ll figure it out for you. Please keep in mind that it can take CanadaPost up to 24 hours to update your tracking details.
HELP! I shipped the package to the wrong address!
Please double check that the address that you placed is correct with every order. It is the customer’s responsibility to ensure that the address is correct. There is no way for us to tell if you shipped it to the wrong number, wrong street or wrong province. If the package was delivered to the wrong address, we will not offer any compensation. In the event that it was returned to us, you may need to pay the return shipping fee and/or the “pick-up” fee charged to us by Canada Post.
Please make sure that you have the right format. For more information on how to properly format Flex Delivery addresses, please look here.
HELP! I didn't pick up the package/it was returned.
We will require you to pay a reshipping fee ($15-30) and/or a “pick-up” fee from Canada Post which is usually about $15.
My Account
How do I make an account?
To make an account, click on the “My Account” button at the top of the page. Click on “Register” and input both your email and password. Passwords should be at least 6 characters.
Do I need to have a Medical Card to make an order?
No, as marijuana is legal in Canada. You do, however, need to be over the age of 19.
Payments
How do I place an order?
Add the products that you want to your cart and click on checkout bag located in the TOP RIGHT. You can provide your details, or login at the top under my account. Last but not least, hit the ‘checkout’ button.
How do I use e-transfer?
When you make an order, you’ll receive instructions on how to pay us. 🙂 If you have any further questions, please don’t hesitate to contact us at [email protected]. We’ll get back to you within 24 hours.
Ordering
Do I require ID to purchase?
First time customers will be required to provide government issued ID in order to verify legal age.
When will you ship my order?
We understand that you’re excited to receive your order, and we want to get it to you as quickly as possible. This is why our team ships products off twice a day. If you make an order before 1AM, we will ship out the order first thing in the morning. If you order before 12PM (and sometimes as late as 2PM), we will have your order ready to be shipped with the afternoon shipment.